Service Strategy – Aligning IT strategy to overall business goals and expectations and ensuring decisions result in measurable value to the organization.ITIL is organized into the following five stages (broadly defined here): So, put simply, high-quality IT service management standards are fundamental to your success – it’s not too much to say that they can make or break your organization. ![]() Ongoing costs become hard to manage, and you often see businesses fail before achieving any return on their investment. Without high-quality IT service management, IT projects routinely fail or go over budget. So, it’s crucial that you get the most from your IT investments – meaning IT services must be well planned, designed, managed and delivered. ![]() In myriad ways, IT is vital to improving revenues, reducing costs and enhancing your reputation. You use IT to overcome your competitors, to reach larger audiences, to become more productive and more efficient. It affects how you operate and how you communicate – it’s a fundamental element of how you do business. You rely upon IT to help you achieve your organizational goals. To understand the importance of ITIL, it’s vital to understand the relationship between IT and the overall success of your organization. Getting to the heart of why ITIL is so important The 20000Academy service is aimed at helping organizations become compliant with ITIL. And ITIL can help your organization deliver best practice in ITSM, whatever the size of your company or the industry you’re in.īoth companies and individuals can comply with ITIL, but only individuals can become certified. And it’s really practical, not simply a mass of theory (in fact, ITIL was born from practical experience and not in a university classroom). ITIL is about making smart improvements to your IT service management processes. There is also a set of complementary ITIL publications providing guidance specific to industry sectors, organization types, operating models and technology architecture.”īut, the best way to think about ITIL is as a simple and practical framework that focuses on aligning your Information Technology (IT) services with the wider needs of your business. The ITIL framework is based on a service lifecycle and consists of five stages (service strategy, service design, service transition, service operation and continual service improvement), each of which has its own supporting publication. ITIL gives guidance on the provision of quality IT services and the processes, functions and other capabilities needed to support them. “A set of best-practice publications for IT service management. The standard is now published and owned in a joint venture between a private company, Capita, and the United Kingdom Cabinet Office, named Axelos. The British Government created ITIL when it recognized that the ever-increasing dependence on IT required a set of standard practices. ITIL is a globally recognized set of best practices for Information Technology Service Management (ITSM). While this longer name is still officially in place, it is now more commonly known as just ITIL. ![]() So, what does ITIL stand for? ITIL is the acronym for Information Technology Infrastructure Library. Your simple introduction to the basics of ITIL While there are many ITIL definitions on the Internet (and many articles written), you’re often left wondering what it all means. ![]() We know you just want someone to explain in simple, plain English: “What is ITIL?”
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